Online Booking Consent and Electronic Communication Notice
Last Updated: June 2026
By using the online booking system provided by Kneading Therapy, you acknowledge and agree to the following terms.
Collection of Information
Information submitted through online booking systems may include:
- Name
- Telephone number
- Email address
- Appointment preferences
- Limited health-related information provided voluntarily
This information is collected for the purpose of:
- Scheduling appointments;
- Communicating with clients;
- Providing massage therapy services; and
- Maintaining clinic records.
Electronic Communications
By providing contact information, you consent to receive communications from Monique Cox, RMT, including:
- Appointment confirmations;
- Appointment reminders;
- Scheduling updates;
- Administrative notices;
- Billing-related communications.
Communication may occur by:
- Telephone
- Text message (SMS)
- Online booking platform notifications
Risks of Electronic Communication
Electronic communications may not always be secure. While reasonable safeguards are used, there are risks associated with transmitting information electronically, including:
- Interception by unauthorized parties;
- Technical failures;
- Delivery delays; and
- Misdirected communications.
By communicating electronically, you acknowledge and accept these risks.
No Clinical Advice Through Online Booking
The online booking platform is intended for scheduling and administrative purposes only. Clients should not submit urgent medical information or expect clinical advice through:
- Online booking forms;
- Email;
- Text messages; or
- Website contact forms.
Emergencies
Online booking systems must not be used for medical emergencies. If you are experiencing a medical emergency, call 911 or seek immediate emergency medical assistance.
Accuracy of Information
Clients are responsible for ensuring that all information provided through the online booking system is accurate and up to date.
Consent to Electronic Record Creation
Information submitted through the online booking platform may become part of the client’s clinic record where permitted by law and professional requirements.
Withdrawal of Consent
Clients may withdraw consent for electronic communications at any time by notifying the clinic in writing. Certain communications may still be required to administer appointments and comply with legal obligations.
Policy Acceptance
By using the online booking system, you acknowledge that you have read, understood, and agree to this Online Booking Consent and Electronic Communication Notice.